This Privacy Policy describes how Lingo.dev ("we", "us", "our") collects, uses, and protects information when you use our platform and integrations, including our Atlassian Jira integration.
Data Controller#
Lingo.dev is the data controller for information processed through our platform. We are responsible for the processing of your data - Atlassian is not responsible for how we handle data accessed through their APIs.
Contact: privacy@lingo.dev
Information We Collect#
Account Information#
When you create a Lingo.dev account, we collect:
- Email address (via authentication provider)
- Organization name and membership
Jira Integration Data#
When you connect Jira to Lingo.dev, we access and process the following data from your Jira instance:
| Data Category | What We Access | Purpose |
|---|---|---|
| Issue metadata | Key, summary, description, status, priority, labels | Triage and localization analysis |
| Comments | Comment text and author display names | Context for triage decisions |
| User information | Display names from issue activity | Attribution in triage results |
| Project metadata | Project keys and names | Integration routing |
| Site metadata | Jira Cloud ID, site URL, site name | Integration identification |
Authentication Credentials#
We store OAuth 2.0 tokens (access token, refresh token, expiration) to maintain your Jira connection. These are scoped to your organization and automatically refreshed.
Data Generated by Our Platform#
- Workflow job records (triage decisions, actions taken)
- AI-generated comments posted back to your Jira issues
How We Use Your Information#
We use the information collected to:
- Run Jira workflows - we read issue content, analyze it using AI, and post results or take actions on your behalf (e.g. adding comments, creating issues, updating fields)
- Maintain your integration - OAuth tokens are used to authenticate API requests to Jira on your behalf
We do not use your data for advertising, sell it to third parties, or use it for purposes unrelated to the services you requested.
AI Processing#
Jira issue content (summaries, descriptions, comments) is sent to third-party AI model providers for analysis. This is a core part of the integration.
- Issue content is processed by AI models to analyze issues and suggest actions
- We do not use your data to train AI models
- AI processing results may be posted back to your Jira issues as comments
Data Sharing#
We share data only with service providers necessary to operate the platform:
| Provider | Purpose |
|---|---|
| Cloudflare | Infrastructure and hosting |
| Supabase | Authentication |
| AI model providers | Issue analysis (issue content is sent for processing) |
We do not sell or rent your information to any third party.
Data Storage and Security#
- Data is stored in the European Union (Germany)
- OAuth tokens are stored in encrypted database fields, scoped to your organization
- Jira webhook payloads are verified via JWT signatures before processing
- All data transmission uses TLS encryption
Data Retention#
- OAuth credentials: Retained while your Jira integration is active. Deleted immediately when you unlink the integration.
- Workflow records: Retained for the lifetime of your account.
- Jira issue content: Processed transiently during triage workflows. We do not maintain a persistent copy of your Jira issues.
Your Rights#
You have the right to:
- Access the personal data we hold about you
- Rectification of inaccurate personal data
- Erasure of your personal data ("right to be forgotten")
- Restrict processing of your personal data
- Data portability - receive your data in a structured, machine-readable format
- Object to processing of your personal data
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
To exercise any of these rights, contact us at privacy@lingo.dev.
Unlinking and Data Deletion#
You can disconnect the Jira integration at any time from the Lingo.dev dashboard. When you unlink:
- OAuth tokens are deleted immediately
- Registered webhooks are removed from your Jira instance
- Workflow history is retained unless you request deletion
To request complete deletion of your data, contact privacy@lingo.dev.
Changes to This Policy#
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the date at the top of this page.
Contact Us#
For questions about this Privacy Policy or our data practices:
Email: privacy@lingo.dev